We are Timber Shack Ltd. trading through portals including
Harbour Cottage, Charlestown Harbour, Fife. KY11 3EA.
Registered Company Number: 286055
You can contact Timber Shack Ltd. by e-mail, telephone, fax or post:
By e-mail address firstname.lastname@example.org
By telephone on 01383 872 088
By post by writing to: Our Trading Address
Every effort is made to ensure prices and descriptions are correct, however, we reserve the right to change our prices and / or our product range without notice. You will be informed of any changes prior to despatch of your order.
Timber Shack Ltd. operates a secure online system. All personal details are encrypted through our online validation and authorisation system.
Methods of payment
Timber Shack Ltd. takes all major credit cards:
Visa, Delta, MasterCard, Switch, Visa Electron, American Express and Solo.
We also accept payment by cheque, however goods cannot be dispatched until the cheque has been cleared. Please allow five working days for any cheque to clear. Please send the cheque with your address and cheque card number on the back to Timber Shack Ltd. Harbour Cottage, Charlestown Harbour, Fife. KY11 3EA.
Ordering by telephone
Timber Shack Ltd. welcomes orders by telephone. Please contact our customer care team on 01383 872 088.
European and International
For orders to be delivered to international destinations please email for shipping information, or contact by telephone on 01383 872 088. If you are telephoning from outside the UK for this service then please call +44 1383 872 088
International delivery charges vary and we will contact to you to advise you of the delivery cost and number of days for delivery. Goods may be subject to local import custom and excise duty, which you are responsible for paying.
We aim to deliver your order within 10 – 14 working days (allow 28 days for personalised items).
Items specially produced for a customer in quantities and in special timescales are subject to a restocking charge of 70 % in the event that they are returned.
The majority of products are held in stock although we may occasionally experience short delays on supply of popular items. We will do our best to notify you if there is to be a delay, or to suggest an alternative. We reserve the right to despatch part orders in the event of delays on some items. A postage and packaging charge will be added to your order. This may be discounted or free depending on the size of your order. Your delivery will require a signature, please provide a delivery address where someone will be in during the day.
Claims for Loss or Damage
Claims for loss or damage to a parcel or its contents must be reported to us immediately by phone and in writing within 7 working days.
Only one promotion can apply to a product.
If for any reason you wish to return or exchange an item, please return it to us within 7 days from the date they have been delivered to you, in perfect condition, unused and in original packaging, and with the original invoice/receipt, to Timber Shack Ltd. Harbour Cottage, Charlestown Harbour, Fife. KY11 3EA, and we will give you a full refund. When sending returns, the parcel is your responsibility until it reaches us, we therefore recommend that you use recorded delivery. Postage charges will only be refunded if goods are found to be faulty. Confectionery, engraved and/or personalised items may not be returned unless faulty. Faulty goods will be refunded in full; we will not be held liable for any additional loses incurred as a result of the fault. Should you wish to cancel your order please inform us by email or fax as soon as possible. We cannot be held responsible for orders that have already been despatched.
Please note that this right to return goods does not apply to cosmetic products, videos, CDs, CD-ROMs or DVDs which you have used or unsealed, perishable or consumable goods such as food sweets and flowers, or any personalised items, and some items of jewellery such as earrings. Our returns' policy does not affect your statutory rights as a consumer.
In addition these extra terms and conditions apply to personalised stationery
Orders are accepted on the basis that these terms and conditions are agreed with the customer.
Sample inserts will be sent out or emailed out, for approval. Amendments should be made, then each page signed and returned or a confirmation of approval email sent to us. Clear, accurate emailed/printed/written copy of menu and order of service, including all the information required for printing, should be submitted ASAP. Customer must ensure that all details provided are correct. * Check thoroughly before submitting, as this will be copied in full. * Guest names can be printed on the invitation inserts, the information to be printed must be supplied in the form of excel file or similar. All card inserts are printed in black ink unless otherwise specified on order form and agreed to by Timber Shack.
We will try to print in any language requested, please check at time of enquiry. To provide this service, please supply all information in the form of printed text, in the layout required and in the preferred language.
Non hand made cards have minimum order quantities.
Handmade Cards can be ordered in any quantities. Cards should be ordered at the same time, wherever possible. Slight variations in colour may occur if material has to be re-ordered at a later date. Occasionally, due to reasons out with our control, materials used may have to be changed slightly, using alternative materials of equal or higher quality. If this will happens with your order, we will inform you as soon as possible. Wedding and evening invitations, and thank you cards are supplied with an envelope or box and a printed insert. Order of service and menu have printed insert. Place cards are offered with names or without and with inserts or without. RSVP cards are supplied in packs of 10 with 10 envelopes. Pre-printed address labels can be supplied. Save the Date cards are supplied in packs of 10 with 10 envelopes.
Please order with a time frame that allows time for the proofs to be printed, sent out, and returned to us, approved. We aim to deliver the stationary, at least 6 weeks before the wedding day. Stationery will be posted by special delivery, requiring a signature on receipt.